Terms & Conditions
Effective Date: 30th of January 2025
1. Introduction
Welcome to The Sandwich Group website (thesandwichgroup.com.au) (the “Website”). By accessing or using our Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our Website or services. These Terms govern your use of our Website and any services or products provided by The Sandwich Group (“we,” “us,” or “our”).2. Use of the Website
- You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others.
- Unauthorized use, including hacking, data mining, or sending malicious code, is strictly prohibited.
- We reserve the right to suspend or terminate access to our Website at our discretion if we suspect misuse or a breach of these Terms.
3. Orders & Services
- The Sandwich Group provides food products and catering services for corporate and commercial clients.
- Orders must be placed within the required lead time, as specified on the Website or in communication with our team.
- We reserve the right to refuse or cancel any order at our discretion, including cases where inaccurate pricing or availability information has been displayed.
- Pricing is subject to change without prior notice.
4. Payments & Billing
- Payment terms, including deposits and full payment requirements, will be specified at the time of order.
- All payments must be made using the accepted methods outlined on our Website or invoices.
- Failure to make timely payments may result in order cancellation or additional fees.
5. Cancellations & Refunds
- Cancellation policies vary depending on the nature of the order. Any cancellation fees will be outlined at the time of booking.
- Refunds may be provided at our discretion in cases where an order cannot be fulfilled due to unforeseen circumstances.
- We are not responsible for refunds due to customer error, change of mind, or failure to collect an order.
6. Product Quality & Liability
- We take great care in ensuring the quality and safety of our products.
- However, we do not guarantee that our products will meet all individual tastes or dietary requirements.
- It is the customer’s responsibility to inform us of any food allergies or dietary restrictions at the time of ordering.
- While we maintain strict food safety standards, we are not liable for any allergic reactions, adverse health effects, or dissatisfaction arising from our products.
7. Intellectual Property
- All content on this Website, including text, images, logos, and branding, is the property of The Sandwich Group unless otherwise stated.
- You may not reproduce, distribute, or use our content without our express written permission.
8. Privacy & Data Protection
- Your use of this Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.
- By using our Website, you consent to the collection and use of information as described in our Privacy Policy.
9. Limitation of Liability
- The Sandwich Group will not be liable for any indirect, incidental, or consequential damages arising from the use of our Website, products, or services.
- We are not responsible for technical errors, interruptions, or downtime that may affect the availability of our Website.
- In no event shall our liability exceed the amount paid for the specific product or service in question.
10. Third-Party Links
- Our Website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of these external sites.
- Accessing third-party websites linked from our Website is at your own risk.
11. Changes to Terms & Conditions
- We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with the updated effective date.
- Your continued use of the Website after changes are made constitutes acceptance of the new terms.
12. Governing Law
- These Terms & Conditions are governed by the laws of Victoria, Australia.
- Any disputes arising from these Terms will be resolved in the courts of Victoria, Australia.
